Frequently Asked Questions

We are open Monday to Friday 9am to 5pm. We are closed at the weekend and on public holidays.

You can find how to contact us here.

Our store is based in Glasgow and feel free to come visit. See our store details here.

Currently our sole store is based in Glasgow, however we offer next working day shipping to the rest of the UK. We also offer international shipping.

CineStore Ltd is registered in Scotland, Number: SC554416, with our registered office at Pavilion 2, Finnieston Business Park, Minerva Way, Glasgow, G3 8AU. Our VAT
Number is: GB264007232.

Please get in touch here.

We stock 1000s product types and have access to thousands more through our suppliers. Not all products we have access to are listed on our website. We may still be able to supply certain items so please get in touch and we’ll see how we can help.

We’re always looking to expand and improve our product range. Please contact us to discuss stocking a product with us.

Use the Alert Me feature on our product page to receive a notification when an item is back in stock. Some items may display as ‘back order,’ these items are ordered from suppliers and dispatched to you upon arrival to CineStore. Please Contact Us for any information about a product out of stock.

We endeavour to always have the best possible price possible. If you find it cheaper elsewhere please check out our Price Pledge form.

Yes, engraved and custom made products require time for manufacturing. This tends to be no longer than 2-3 working days.

Please contact us to suggest a product you’d like to see us stock. Your feedback is how we decide which products to stock and we’re always looking to expand our range.

Our VAT Number is: GB264007232.

Yes, we provide a VAT invoice for all orders. If you place an order through our website you will get one emailed to you automatically a short time after placing your order.

Yes, we do not charge VAT when the goods are being shipped outside the UK.

Currently we only take payment in £ Pound Sterling.

Please email us your order and we can take payment via Bank Transfer. Please note that we will have to wait for the funds to clear before we can dispatch your order.

Yes, we take your data security very seriously. Our webpage encrypts your visit using HTTPS. It also is certified Level 1 PCI DSS compliant.

We offer a Next Working Day service to most of the UK. We can aim for same day dispatch on weekday orders placed before 1pm. It is possible to organise same day courier delivery, to do this simply contact us.

You can see all our delivery information here.

We can guarantee same day dispatch on weekday orders placed before 1pm. Transit time varies depending on the shipping option selected at checkout. We offer a few delivery options ranging from Next Working Day to 2-3 Working days. Please check the tracking information provided to you in your email. If you are unsure please get in touch here.

Yes we can change this for you, there are a few checks we will have to carry out. Please email us from the same email address you used to place your order order.enquires@cinestore.co.uk.

Unfortunately we cannot guarantee that if you are not at the delivery address that your order will be put in a safe place. If you are not at home the carrier will leave a card, you will also be able to check the tracking information to rearrange delivery.

We and our carriers strive to get your order to you as quickly as possible, however we can not guarantee that there will not be delays sometimes. If your order is later than expected please get in touch so we can look into it for you Contact Us.

We use plastic free, recycled and recyclable packaging wherever possible. We take our environmental commitments seriously and are consistently looking into ways to limit our environmental impact.

Please contact us with your order number here.

For more information about deliveries see our Delivery Information page here.

We accept returns as long as it meets our Return Policy. See more information on this here.

We currently don’t offer direct exchanges. So please send your item back using our normal returns process and place a new order for the alternative you desire.

We require proof of purchase to process any returns.

For more information about returns see our Return Information page here.

Yes, we take your data security very seriously. Our webpage encrypts your visit using HTTPS. It also is certified Level 1 PCI DSS compliant for card payment.

Please get in contact here.

You can reset your Password on the Login page, select ‘Forgot your password?’

We stock 1000+ product types and have access to thousands more through our suppliers. Not all products we have access to are listed on our website. We may still be able to supply certain items so please get in touch and we’ll see how we can help.

Please send us a message and link to the webpage here.